Terms and Condtions

Welcome to eSahayak.io ("Website"), operated by Real Craft Tech Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at H.No. 3355, 2nd Floor, Sector 37-D, Chandigarh-160036, India. These Terms and Conditions ("Terms") govern your access to and use of our Website and the services we offer, including but not limited to the facilitation of e-stamp paper issuance across various states in India. By accessing or using our Website, you agree to comply with and be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, you must not use our Website.

1. Definitions

  • "Website" refers to esahayak.io, including all its sub-domains and associated services.
  • "User" or "You" refers to any individual or entity accessing or using our Website, including but not limited to consumers, buyers, or visitors.
  • "Vendor" refers to third-party entities, including but not limited to the Stock Holding Corporation of India Limited (SHCIL), authorized by the Government of India or respective state governments to issue e-stamp papers or other products listed on the Website.
  • "Product" refers to e-stamp papers, stamp papers, or any other items or services available for purchase or facilitation through the Website.
  • “Consumers” refers to buyers of Products on the Website for the purpose of executing legal instruments, whether registered or unregistered, in India.
  • "SHCIL" refers to the Stock Holding Corporation of India Limited, the government-authorized entity responsible for issuing e-stamp papers under the Indian Stamp Act, 1899. 
  • "Force Majeure Event" refers to any event beyond the reasonable control of eSahayak.io, including but not limited to acts of God, war, civil unrest, natural disasters, strikes, governmental actions, or technical failures of third-party systems, such as SHCIL servers.

2. Role of eSahayak.io

  • eSahayak.io operates as an intermediary platform facilitating the issuance of e-stamp papers by interfacing with SHCIL or other authorized vendors. The Website does not issue e-stamp papers directly but acts as a conduit to streamline the process for Users.
  • The Website queues User data during technical downtimes of third-party systems (e.g., SHCIL servers) to ensure seamless submission once the systems are restored, thereby preventing repetitive data entry by Users.
  • eSahayak.io is not responsible for the issuance, authenticity, or content of e-stamp papers, which are solely the responsibility of SHCIL or other authorized vendors. Users acknowledge that eSahayak.io acts solely as a facilitator and not as a principal in the issuance process.

3. User Accounts

  • Users may need to create an account to access certain features of the Website. Users must provide accurate, complete, and up-to-date information during registration and keep their account details updated.
  • Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. eSahayak.io shall not be liable for any unauthorized access or misuse of User accounts.
  • Users represent and warrant that all information provided, including details for e-stamp issuance (e.g., names, addresses, and purpose of the stamp), is accurate and compliant with applicable laws. eSahayak.io shall not be liable for any errors, omissions, or defects in the final e-stamp PDF arising from incorrect or incomplete information provided by Users.
  • By initiating a transaction for e-stamp issuance, Users authorize eSahayak.io to act on their behalf in submitting data to SHCIL or other vendors, subject to the terms herein. eSahayak.io shall not be liable for any defects, alterations, or delays in the final e-stamp PDF once generated by SHCIL.
  •  Users acknowledge that eSahayak.io is not responsible for the misuse of e-stamp papers generated by SHCIL or other vendors and bears no liability equivalent to that of SHCIL or other issuing authorities.

4. Eligibility

  • Users must be at least 18 years old and have the legal capacity to enter into these Terms to use the Website.
  • By using the Website, Users represent and warrant that they meet these eligibility requirements and comply with all applicable laws, including but not limited to the Indian Stamp Act, 1899, the Transfer of Property Act, 1882, and the Indian Registration Act, 1908.

5. Vendor Collaboration

  •  eSahayak.io collaborates with SHCIL and other authorized vendors to facilitate the issuance of e-stamp papers, particularly for stamps valued at ₹1,000 or above, as per government regulations.
  • Vendors are solely responsible for the quality, legality, authenticity, and timely issuance of e-stamp papers. eSahayak.io does not endorse, guarantee, or assume liability for any products or services provided by vendors.
  • Users acknowledge that any issues arising from the issuance, content, or delivery of e-stamp papers must be addressed directly with the respective vendor (e.g., SHCIL) and not eSahayak.io.

6. Product Listings and Descriptions

  • eSahayak.io strives to ensure that product specifications, listings, and descriptions, including templates, stamp generation details, and legal drafts, are accurate and complete. 
  • However, eSahayak.io does not warrant that product descriptions, pricing, or other content on the Website are accurate, complete, reliable, current, or error-free, as such information is provided by or dependent on third-party vendors like SHCIL.
  • Users are responsible for verifying the accuracy of all details entered for e-stamp issuance, as eSahayak.io relies on User-provided data for submission to vendors.

7. Orders and Payment

  • Users may place orders for e-stamp papers or other products listed on the Website. All prices are in Indian Rupees (INR) and include applicable taxes (e.g., GST) unless stated otherwise. 
  • Payment must be made using the available payment methods on the Website. Payments for e-stamp papers may include amounts directly remitted to SHCIL or other vendors, with eSahayak.io retaining a service fee, as clearly indicated during the transaction.
  • eSahayak.io reserves the right to cancel or refuse any order at its sole discretion, including but not limited to cases of suspected fraud, non-compliance with these Terms, or technical issues with third-party systems.
  • Users acknowledge that payments made to third-party vendors (e.g., SHCIL) are not held or controlled by eSahayak.io, and any disputes regarding such payments must be resolved with the respective vendor.

8. Processing and Issuance of E-Stamp Papers

  • eSahayak.io facilitates the submission of User data to SHCIL or other vendors for e-stamp issuance. The issuance process is subject to the operational functionality of third-party systems, including SHCIL servers.
  • eSahayak.io does not guarantee specific timelines for e-stamp issuance, as these are dependent on third-party vendors and government systems. Users acknowledge that delays may occur due to server downtimes, technical failures, or other factors beyond eSahayak.io’s control.
  • Once an e-stamp is issued by SHCIL or another vendor, no amendments, alterations, or corrections can be made to the e-stamp PDF. Users are solely responsible for ensuring the accuracy of all details provided during the order process.
  • eSahayak.io shall not be liable for any errors, defects, or omissions in the e-stamp paper resulting from User-provided data or third-party system failures.

9. Shipping and Delivery

  • For Users opting for physical delivery of stamp papers (where applicable), shipping and delivery times may vary depending on the vendor, courier services, or other external factors.
  •  eSahayak.io is not responsible for delays in delivery caused by vendors, courier services, or Force Majeure Events. Users must contact the vendor or courier service directly for delivery-related issues.
  • Where physical delivery is requested, Users must provide a correct and accessible delivery address. eSahayak.io and its delivery partners shall not be liable for failed deliveries due to incorrect or inaccessible addresses provided by Users.

10. Returns and Refunds

  • Refunds for e-stamp transactions are governed by eSahayak.io’s internal refund policy and applicable laws, including the Indian Stamp Act, 1899, and state-specific stamp regulations.
  • Refunds for amounts paid to eSahayak.io (e.g., service fees) may be processed on a case-by-case basis, at the sole discretion of eSahayak.io, provided the e-stamp has not been issued by SHCIL or another vendor.
  • Amounts paid directly to SHCIL or other vendors for e-stamp issuance are non-refundable by eSahayak.io, as these funds are remitted to third parties. Users must seek refunds for such amounts directly from the respective vendor.
  • No refunds or returns are available for issued e-stamp papers due to their non-amendable nature, as per government regulations. Users acknowledge that eSahayak.io cannot alter or cancel e-stamps once generated by SHCIL.
  • Refund requests must be submitted within 7 days of the transaction date by contacting customer support at hello@esahayak.io. Refunds, if approved, will be processed only for the service fee portion retained by eSahayak.io.
  • Refunds for service fees may be issued only under the following conditions:
    • User Request: A User may request cancellation and refund of the service fee before the e-stamp is issued by SHCIL, provided the request is made in writing to hello@esahayak.io within 7 days of the transaction.
    • Government Intervention: If the issuance of an e-stamp is prohibited or cancelled by a governmental authority, eSahayak.io may refund the service fee at its discretion, subject to verification of the government’s action.
    • Non-Completion Within 20 Days: If the e-stamp issuance process is not completed within 20 days from the transaction date due to external factors, such as SHCIL server downtimes or other Force Majeure Events, eSahayak.io may cancel the order and refund the service fee. Users acknowledge that this 20-day period is indicative and subject to third-party system availability, and no liability shall attach to eSahayak.io for delays beyond this period. In all cases, refunds are limited to the service fee retained by eSahayak.io, and no refund shall be provided for amounts paid to SHCIL or other vendors. Users further acknowledge that requesting a refund necessitates cancellation of the order, as it is contrary to trade principles to provide both a refund and the service.

11. Intellectual Property

  •  All content on the Website, including text, graphics, logos, images, templates, and software, is the property of eSahayak.io, Real Craft Tech Private Limited, or its licensors and is protected by Indian and international intellectual property laws, including the Copyright Act, 1957.
  • Users may not use, reproduce, modify, or distribute any content from the Website without prior written permission from eSahayak.io.
  • Users grant eSahayak.io a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display logos or business representations (excluding personal or private data) of satisfied customers for promotional purposes, subject to the User’s right to dispute such use at any time by contacting hello@esahayak.io.

12. Prohibited Activities

  • Users agree not to engage in any activities that:
    • Violate any applicable laws, including but not limited to the Indian Stamp Act, 1899, the Consumer Protection Act, 2019, or the Information Technology Act, 2000.
    • Infringe upon the intellectual property, privacy, or other rights of others.
    • Disrupt, interfere with, or compromise the security or functionality of the Website.
    • Impersonate any person or entity or provide false information.
    • Spread viruses, malware, or other harmful code
  • eSahayak.io reserves the right to suspend or terminate User accounts for violations of this clause without prior notice.

13. Limitation of Liability

  • To the fullest extent permitted by law, eSahayak.io, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with the use of the Website or the purchase or facilitation of any products.
  • eSahayak.io shall not be liable for any delays, errors, defects, or failures in e-stamp issuance caused by third-party vendors (e.g., SHCIL), government systems, or Force Majeure Events.
  • The maximum liability of eSahayak.io for any claim arising from the use of the Website shall not exceed the service fee paid by the User for the specific transaction in question.
  • Users acknowledge that eSahayak.io is not responsible for the authenticity, legality, or content of e-stamp papers issued by SHCIL or other vendors, nor for any misuse of such e-stamps by Users or third parties.

14. Indemnification

  • Users agree to indemnify, defend, and hold harmless eSahayak.io, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of:
    • Their use of the Website or services.
    • Violation of these Terms or applicable laws.
    • Inaccurate or incomplete information provided by Users for e-stamp issuance
    • Misuse of e-stamp papers or other products obtained through the Website.
    • Any infringement of the rights of third parties, including intellectual property rights.

15. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India
  • Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts in Chandigarh (U.T.), India.

16.  Dispute Resolution

  • Any dispute or difference arising out of or relating to these Terms or the Website shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
  • The arbitration shall be conducted by a sole arbitrator appointed by eSahayak.io, in Chandigarh (U.T.), India, in the English language. The arbitrator’s decision shall be final and binding.
  • Notwithstanding the above, eSahayak.io reserves the right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. Force Majeure

  • eSahayak.io shall not be liable for any failure or delay in performing its obligations under these Terms due to Force Majeure Events, including but not limited to acts of God, war, civil unrest, natural disasters, strikes, governmental actions, or technical failures of third-party systems (e.g., SHCIL server downtimes).
  • Users acknowledge that delays in e-stamp issuance due to third-party system failures are beyond eSahayak.io’s control, and no liability shall attach to eSahayak.io in such cases.
  • Users experiencing technical issues with e-stamp generation must immediately contact customer support at hello@esahayak.io for assistance.

18. Consumer Protection

  • In accordance with the Consumer Protection Act, 2019, Users have the right to file complaints with the appropriate consumer forum for defective products or deficient services.
  • Users must first address any issues with e-stamp issuance directly with SHCIL or the relevant vendor. eSahayak.io shall assist in facilitating communication but is not liable for vendor-related deficiencies.
  • Any consumer complaints against eSahayak.io must be supported by evidence of deficiency in service attributable to eSahayak.io, as per Section 2(11) of the Consumer Protection Act, 2019. 

19. Data Protection and Privacy

  • eSahayak.io is committed to protecting User data in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (if applicable).
  • Our Privacy Policy, accessible at https://esahayak.io/privacy-policy, outlines how we collect, use, store, and protect User data and is an integral part of these Terms.
  • Users consent to the collection and processing of their data for the purpose of facilitating e-stamp issuance and other services, subject to applicable laws.

20. Electronic Communication

  • By using the Website, Users consent to receive electronic communications, including account notifications, legal notices, and service updates, via email or the Website.
  • Such electronic communications satisfy any legal requirement that communications be in writing, as per the Information Technology Act, 2000.

21. Grievance Redressal Mechanism

  • In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, eSahayak.io has appointed a Grievance Officer to address User complaints.
  • Users may contact the Grievance Officer at hello@esahayak.io for any grievances related to the Website or services. Complaints must include specific details and supporting evidence.
  • eSahayak.io shall respond to grievances within the timelines prescribed by applicable laws.

22. Vendor Code of Conduct

  • Vendors, including SHCIL, must comply with eSahayak.io’s Vendor Code of Conduct, which mandates adherence to all applicable laws, transparency in transactions, and ensuring the authenticity and quality of products.
  • eSahayak.io reserves the right to terminate vendor agreements for non-compliance with this code, without liability to Users.

23. Prohibition on Fake or Counterfeit Products

  • Vendors are strictly prohibited from issuing or facilitating fake, counterfeit, or unauthorized e-stamp papers. Any such violation will result in immediate termination of the vendor’s account and legal action under the Indian Stamp Act, 1899, and other laws.
  • Users must report any suspected counterfeit e-stamps to SHCIL and eSahayak.io immediately.

24. Amendments

  •  eSahayak.io reserves the right to amend these Terms at any time to reflect changes in law, business practices, or market conditions.
  • Users will be notified of significant changes via the Website or email. Continued use of the Website after such changes constitutes consent to the amended Terms.

25. Severability

  • If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

26. Entire Agreement

  • These Terms, along with the Privacy Policy and any other referenced policies, constitute the entire agreement between Users and eSahayak.io regarding the use of the Website and services.

27. Authenticity Guarantee

  • eSahayak.io and its vendors strive to ensure that all e-stamp papers are authentic and compliant with government regulations.
  • If a User believes an e-stamp is not authentic, they must contact SHCIL and eSahayak.io within 7 days of receipt to initiate a review process. eSahayak.io’s liability is limited to facilitating communication with SHCIL.

28. Condition and Grading

  • E-stamp papers are issued by SHCIL based on their condition and specifications, as determined by SHCIL. eSahayak.io holds no liability for defects, repairs, or alterations in the e-stamp content, as it acts solely as a mediator.
  • Users must carefully review all details provided during the order process to ensure accuracy, as no amendments are possible post-issuance.

29. Return Policy for Stamps

  • Due to the non-amendable nature of e-stamp papers under the Indian Stamp Act, 1899, no returns or amendments are permitted once an e-stamp is issued by SHCIL.
  • eSahayak.io is not liable for errors or defects in e-stamp papers caused by SHCIL or User-provided data. Users must seek remedies directly from SHCIL for such issues.
  • For physical delivery of stamp papers (if requested), eSahayak.io ensures safe delivery through its delivery partners, subject to payment of additional fees. Liability for failed or defective deliveries is shared equitably with delivery partners, and Users must report issues within 7 days.

30. Shipping and Handling for stamp paper

  • Shipping costs and handling times for physical stamp papers (if applicable) vary based on the vendor and destination. Users will be provided with tracking information upon shipment.
  • eSahayak.io is not liable for delays or issues caused by vendors, courier services, or Force Majeure Events. Users must contact the vendor or courier directly for resolution.

31. Import and Customs Regulations

  • For international Users (if applicable), Users are responsible for complying with import and customs regulations. Any duties, taxes, or fees incurred are the User’s responsibility.
  • eSahayak.io shall not be liable for delays or seizures due to customs regulations.

32. Insurance for Shipments

  • Users may opt for shipping insurance for physical stamp papers to protect against loss or damage during transit. Insurance details and costs will be provided during checkout.
  • eSahayak.io’s liability for insured shipments is limited to facilitating claims with the insurance provider or delivery partner.

33. Customer Support 

  • eSahayak.io’s customer support team is available at hello@esahayak.io or +91 727 999 3330 to assist Users with transaction-related queries or issues.
  • Users must provide detailed information and evidence when raising issues to enable prompt resolution.
  • Disputes not resolved through customer support may be escalated to arbitration as per Clause 16.

34. Buyer Responsibilities

  • Users are responsible for providing accurate and complete information during the purchase process, including details for e-stamp issuance and delivery addresses.
  • Users must inspect e-stamp papers upon receipt and report issues to SHCIL and eSahayak.io within 7 days. Failure to do so waives any claims against eSahayak.io.
  • Users acknowledge their duty to comply with all applicable laws governing the use of e-stamp papers. 

35. Feedback and Reviews

  • Users may leave feedback and reviews for vendors or services on the Website. Feedback must be honest, lawful, and based on the User’s experience.
  • eSahayak.io reserves the right to remove feedback that violates these Terms or applicable laws, including defamatory or misleading content.

36. Protection Against Fraud

  • eSahayak.io employs measures to prevent fraud and protect Users and vendors. Users must report suspected fraudulent activity to customer support immediately.
  • eSahayak.io shall not be liable for losses due to User negligence, such as failure to secure account credentials. 

37. Technical Requirements

  • Users are responsible for ensuring they have the necessary technical equipment and internet connectivity to access the Website.
  • eSahayak.io is not liable for interruptions or issues caused by User-side technical failures or incompatibilities.

38. Corrections

  • eSahayak.io strives to ensure the accuracy of Website content but does not warrant that it is error-free. eSahayak.io reserves the right to correct errors, inaccuracies, or omissions without prior notice.

39. Termination and Account Deletion

  • eSahayak.io may suspend or terminate User accounts for violations of these Terms, suspected fraud, or other conduct deemed harmful, without prior notice.
  • Users may request account deletion by contacting customer support at hello@esahayak.io, subject to verification.

40. Compliance with Indian Laws

  • Users and vendors must comply with all applicable Indian laws, including but not limited to the Indian Stamp Act, 1899, the Consumer Protection Act, 2019, and the Information Technology Act, 2000.
  • eSahayak.io shall not be liable for User or vendor non-compliance with applicable laws.

41. Contact Information

  • For questions, concerns, or grievances regarding these Terms or the Website, Users may contact eSahayak.io at hello@esahayak.io or +91 727 999 3330.