Refund Policy

Last updated: 1 November 2026

This policy covers every purchase on esahayak.io from Real Craft Tech Pvt. Ltd. ("eSahayak", "we"). It is written to follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. How an e-stamp order works

When you pay, your order goes to a licensed stamp vendor, who buys the e-stamp certificate on the state government portal in your name. Once the certificate is issued, the stamp duty is paid to the government and the certificate cannot be cancelled by us or by the vendor.

2. Cancelling an order

  • Before a stamp vendor accepts your order: you can cancel for a full refund, with no cancellation charge. Write to us on WhatsApp or email (section 8) with your order ID. As soon as we receive your request, we put the order on hold so no vendor can accept it.
  • When your request counts: at the time we receive it. If it reached us before a vendor accepted the order, you get a full refund.
  • After a vendor has accepted your order: it can no longer be cancelled or refunded, even if the e-stamp has not been issued yet. The vendor has started buying the stamp for you, and the purchase cannot be stopped. Your order page shows when a vendor has accepted it.
  • Getting stamp duty back from the government: you may apply to the Collector of Stamps of the state that issued the stamp to cancel an unused e-stamp, under that state's stamp rules. Most states deduct a part of the duty (often 10%) and allow this only within a fixed period (often 6 months from issue). We will give you the certificate details you need.

Our vendors usually accept an order within minutes during working hours, so please cancel as soon as you know you do not need it.

3. Details you give us

The names, PAN, addresses, stamp value, article and consideration amount on the stamp come from what you enter or confirm. If a stamp is issued correctly as per your details and you later need different details, it cannot be refunded. We can buy a new stamp with the corrected details at the normal price.

The stamp duty you choose must be right for your document. We can help you work it out, but the final choice is yours.

4. Our mistakes

If the stamp or document differs from the details you gave us, or a vendor sends you the wrong paper, we will fix it at no cost: a free re-issue, a free re-delivery, or a full refund if a fix is not possible.

5. Delays

Turnaround times shown on the site are estimates, and some depend on government portals and couriers. If your e-stamp is not issued within 5 working days of a complete order (all details, PAN and signature received), you may cancel for a full refund, even if a vendor has accepted it.

6. Add-ons and other services

  • Doorstep delivery: refundable until the parcel is booked with a courier. If a parcel is lost by the courier, we re-send it or refund the delivery fee.
  • Aadhaar e-sign: refundable until the first person signs. If the e-sign fails for a reason on our side, we redo it free.
  • Document drafting: once the document has been prepared, the drafting fee is not refundable. Wording corrections that keep to the details you gave are free.
  • Premium subscription: can be cancelled within 7 days of purchase for a full refund, unless you have placed an order using it.

7. How refunds are paid

Refunds go to the payment method you used. We start the refund within 7 days of approving it, at no cost to you. Your bank usually shows it within 3 to 7 working days after that.

8. Support and grievances

Support hours: 10 am to 5 pm, Monday to Saturday. Requests received outside these hours are handled the next working day (section 2 still applies: the time we receive a cancellation is the time that counts).

Grievance Officer: Gourav Manchanda, Director, hello@esahayak.io, Real Craft Tech Pvt. Ltd., H.No. 3355, 2nd Floor, Sector 37-D, Chandigarh 160036. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, with a complaint reference number.

If you are not satisfied, you can contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or the Consumer Commission.