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Privacy Policy

Welcome to eSahayak.io ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.esahayak.io and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

SCOPE OF THE PRIVACY POLICY

This Privacy Policy applies to all personal information processed by eSahayak.io across the globe, in compliance with global privacy laws including, but not limited to:

  1. General Data Protection Regulation (GDPR) for users in the European Union
  2. California Consumer Privacy Act (CCPA) for users in California, USA
  3. Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada
  4. Privacy Act 1988 for users in Australia
  5. Lei Geral de Proteção de Dados (LGPD) for users in Brazil
  6. Protection of Personal Information Act (POPIA) for users in South Africa
  7. Data Protection Act 2018 for users in the United Kingdom
  8. The Indian Information Technology Act, 2000 and rules for users in India
  9. The Personal Data Protection Act (PDPA) for users in Singapore and Malaysia
  10. Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
  11. Other relevant national, federal, state, and local laws as applicable.

Information we collect

a) Personal Data

We may collect and process the following types of personal data about you:

  1. Identity Data: Name, username or similar identifier, marital status, title, date of birth, and gender.
  2. Contact Data: Billing address, delivery address, email address, and telephone numbers.
  3. Financial Data: Bank account and payment card details.
  4. Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  5. Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  6. Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  7. Usage Data: Information about how you use our website, products, and services.
  8. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

b) Sensitive Personal Data

In some cases, we may collect sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, or health information, but only when absolutely necessary and in accordance with applicable laws.

HOW WE COLLECT INFORMATION

We collect data using the following methods:

  1. Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  2. Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

HOW WE USE YOUR INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. To manage and provide our services
  2. To manage our relationship with you
  3. To administer and protect our business and this website
  4. To deliver relevant website content and advertisements to you
  5. To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
  6. To make suggestions and recommendations to you about goods or services that may be of interest to you

LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process your personal data on the following legal bases:

  1. Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  2. Contract: Where processing is necessary for the performance of a contract with you.
  3. Legal Obligation: Where processing is necessary for compliance with a legal obligation.
  4. Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party.

SHARING YOUR INFORMATION

We may share your data with the following parties:

  1. Service Providers: Third parties that provide IT and system administration services.
  2. Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  3. Regulatory Authorities: As required by law or regulation.
  4. Business Partners: To offer certain products, services, or promotions.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

LAW OF THE LAND: INDIA

a) DATA PROTECTION OFFICER (DPO)

In compliance with the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Data Protection Officer. For any queries related to data protection, please contact:

  1. Name: Charanjit Singh
  2. Email: charanjit@esahayak.io
  3. Address: Office 46, 10th Floor, Sushma Infinium, Zirakpur, Punjab, India

b) COMPLIANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000

In compliance with the Information Technology Act, 2000, and its rules, we:

  1. Implement Reasonable Security Practices: We have implemented security measures in line with ISO/IEC 27001 and other recognized standards to protect your personal data.
  2. Disclose Information to Government Authorities: We may be required to disclose personal data to government authorities or as otherwise required by law for compliance with legal obligations.

c) BIOMETRIC AND AADHAR DATA HANDLING

If applicable, we handle biometric and Aadhar-related data as follows:

  1. Aadhar Data Protection: We adhere to the Aadhar Act, 2016, and its regulations, ensuring that Aadhar-related information is securely stored and processed only with appropriate consent.
  2. Biometric Data: Biometric data is collected only for necessary purposes, with explicit consent, and protected under stringent security measures.

d) COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. For more information about the types of cookies we use, why, and how you can control cookies..

e) DATA BREACH NOTIFICATION

In the event of a data breach involving your personal data, we will notify you and the relevant authorities in compliance with applicable legal requirements, including prompt notification procedures as outlined under the IT Act and other applicable laws.

f) EMPLOYEE AND CONTRACTOR DATA PRIVACY

We also ensure data protection for our employees and contractors:

  1. Internal Data Security: We maintain policies and practices that protect the personal data of our employees and contractors, including adherence to confidentiality obligations and privacy training.

g) THIRD-PARTY DATA SHARING AND TRANSFER

We engage third-party service providers to perform functions on our behalf and may share your data with them:

  1. Vendor Agreements: All third-party service providers are required to adhere to privacy and data protection standards equivalent to ours.
  2. Cross-Border Data Transfers: We ensure that international data transfers comply with applicable data protection laws and that adequate safeguards, such as standard contractual clauses, are in place.

h) SENSITIVE PERSONAL DATA AND INFORMATION

Under the Information Technology Act, 2000, and the Rules thereunder, sensitive personal data or information (SPDI) includes:

  1. Passwords
  2. Financial information such as bank account or credit card details
  3. Physical, physiological, and mental health conditions
  4. Sexual orientation
  5. Medical records and history
  6. Biometric information
  7. Any detail relating to the above categories as provided to us for providing service

We will handle your SPDI with the highest level of security and will only collect and process it with your explicit consent.

i) DATA RETENTION AND DELETION

In accordance with the IT Act and data protection principles, we will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in compliance with applicable laws. Upon request, we will take reasonable steps to ensure that your personal data is deleted or anonymized once it is no longer needed.

j) CONSENT FOR PROCESSING PERSONAL DATA

We seek your explicit consent before processing your personal data, particularly sensitive personal data, and will provide clear information about the purposes for which your data will be used. You have the right to withdraw your consent at any time, and we will ensure that your data is no longer processed following such withdrawal.

k) DATA LOCALIZATION

In compliance with the draft Personal Data Protection Bill, 2019 (if applicable), we may ensure that a copy of your personal data is stored on servers located within India. We will inform you if any data is transferred outside of India and ensure that appropriate safeguards are in place.

l) GRIEVANCE REDRESSAL MECHANISM

In accordance with the IT Act, we have established a grievance redressal mechanism to address any concerns or complaints related to the processing of personal data. You may raise any grievance with us through the contact details provided above. We will acknowledge receipt of your complaint and take necessary actions to address it in a timely manner.

m) COMPLIANCE WITH STATE-SPECIFIC REGULATIONS

We adhere to any additional data protection regulations or guidelines that may be enacted by individual states within India. This includes compliance with any specific requirements set forth by state laws or regulatory authorities relevant to data protection and privacy.

n) COMPLIANCE WITH THE PERSONAL DATA PROTECTION BILL, 2019 (PDPB)

In anticipation of the Personal Data Protection Bill, 2019, we adhere to its principles as follows:

  1. Data Localization: We ensure that your personal data is stored on servers located within India and may only transfer data outside India with adequate safeguards in place.
  2. Consent Management: We obtain explicit consent for the processing of personal data and provide you with the ability to withdraw consent at any time.
  3. Data Protection Rights: You have rights to access, correction, and deletion of your personal data, as well as the right to data portability and to object to processing.

o) ADHERENCE TO THE RIGHT TO INFORMATION ACT, 2005 (RTI)

We respect the principles of transparency under the Right to Information Act, 2005, and will handle requests for information in accordance with legal requirements. However, personal data that falls under the purview of privacy will be protected and only disclosed if required by law.

p) NATIONAL DIGITAL HEALTH BLUEPRINT (NDHB)

For users engaging with our digital health services, we adhere to the National Digital Health Blueprint guidelines:

  1. Data Security: We implement stringent security measures to protect personal health information.
  2. Consent: We do not collect any data which would qualify as a health data whatsoever, despite whenever the same is needed and required in furtherance of the services that we intend to provide in future, any update in this regard shall be explicitly informed as a separate update to the users and would seek explicit consent for collecting and processing digital health data.

q) COMPLIANCE WITH TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) REGULATIONS

In accordance with TRAI regulations:

  1. Data Handling: We ensure that any personal data handled in connection with telecom services is managed securely and in compliance with TRAI guidelines.
  2. User Privacy: We respect user privacy in communications and data transactions and implement appropriate measures to safeguard this data.

r) COMPLIANCE WITH THE CONSUMER PROTECTION ACT, 2019

Under the Consumer Protection Act, 2019:

  1. Consumer Data Protection: We protect consumer data used in transactions and interactions and ensure that such data is used in a manner that upholds consumer rights.
  2. Privacy Notices: We provide clear privacy notices detailing how consumer data is collected, used, and protected.

s) ADHERENCE TO DATA PROTECTION GUIDELINES FOR SOCIAL MEDIA INTERMEDIARIES:

For social media data:

  1. Data Handling: We follow the guidelines issued by the Ministry of Electronics and Information Technology (MeitY) regarding the handling of user data on social media platforms.
  2. User Control: We provide users with control over their data and ensure that social media interactions are managed in accordance with privacy standards.

t) COMPLIANCE WITH SECTORAL REGULATIONS AND FRAMEWORKS

We adhere to sector-specific data protection regulations:

  1. Financial Sector (RBI Guidelines): We follow guidelines set by the Reserve Bank of India (RBI) for handling financial data, ensuring robust protection and security.
  2. Securities Sector (SEBI Regulations): We comply with regulations from the Securities and Exchange Board of India (SEBI) for managing financial market data.

u) IMPLEMENTATION OF DATA PRIVACY AND SECURITY FRAMEWORKS

  1. CERT-IN Guidelines: We align with the best practices and frameworks provided by the Indian Computer Emergency Response Team (CERT-IN) to ensure the security and protection of your personal data against cyber threats.

v) AUTOMATED DECISION-MAKING AND PROFILING

We may use automated decision-making processes to enhance our services, subject to applicable laws:

  1. Profiling: Automated profiling may be used to provide personalized services or offers, but it will not produce legal effects concerning you without human intervention.
  2. User Rights: You have the right to request human intervention, express your viewpoint, and contest decisions based solely on automated processing.

w) DIRECT MARKETING COMMUNICATIONS

We may use your personal data to contact you with newsletters, marketing, or promotional materials that may be of interest to you, in accordance with applicable laws.

  1. Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by contacting us directly.

x) USE OF AGGREGATED DATA

We may use anonymized and aggregated data for purposes such as statistical analysis and business improvement. This data will not identify any individual and is not considered personal data under applicable laws.

y) DATA PURPOSE LIMITATION

We adhere to the principles of data minimization and purpose limitation by:

  1. Collecting only necessary data: We only collect data that is necessary for the specified purposes outlined in this policy.
  2. Limiting use and retention: We use and retain data only as necessary to fulfill those purposes or as required by law.

z) HANDLING USER REQUESTS AND COMPLAINTS

We are committed to addressing user requests and complaints regarding personal data:

  1. Response Timeframe: We aim to respond to all requests and complaints within 30 days.
  2. Appeal Process: If you are unsatisfied with our response, you can appeal to our Data Protection Officer or relevant regulatory authorities.

aa) COMPLIANCE WITH THE E-COMMERCE RULES

As per the Consumer Protection (E-Commerce) Rules, 2020, we ensure:

  1. Transparency in Information: We provide accurate product descriptions, terms of sale, and privacy information to our users.
  2. Redressal Mechanism: We have a robust customer grievance redressal mechanism to resolve any issues or disputes efficiently.

bb) VENDOR AND PARTNER PRIVACY ASSURANCE

We require our vendors, partners, and contractors to adhere to privacy and data protection standards:

  1. Vendor Agreements: We include data protection clauses in our vendor agreements to ensure they maintain data confidentiality and integrity.
  2. Vendor Audits: We conduct periodic audits of our vendors and partners to ensure compliance with our data protection policies.

cc) COMPLIANCE WITH SECTOR-SPECIFIC GUIDELINES

We adhere to any additional data protection guidelines specific to the sectors we operate in, including:

  1. Healthcare Data Compliance: We comply with health sector regulations for handling personal health data.
  2. Financial Data Compliance: We follow financial sector guidelines for processing and securing financial data.

dd) ADDITIONAL CONSIDERATIONS

  1. Legal Review: Regular legal reviews are conducted to ensure the privacy policy is updated in line with any new legislative changes or interpretations.
  2. Transparency and Accessibility: We ensure the privacy policy is easily accessible to users and written in clear, understandable language.
  3. Training and Awareness: We provide regular training for employees handling personal data to ensure awareness and adherence to privacy policies and practices.
  4. Documentation and Record Keeping: We maintain comprehensive records of data processing activities to demonstrate compliance with legal obligations.

PRIVACY AND DATA PROTECTION LAWS - USA

a) SHARING YOUR INFORMATION

We may share your personal data with the following parties:

  1. Service Providers: Third parties that provide IT and system administration services.
  2. Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  3. Regulatory Authorities: As required by law or regulation.
  4. Business Partners: To offer certain products, services, or promotions.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

b) ADDITIONAL CLAUSES FOR U.S. FEDERAL AND STATE LAWS

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

  1. CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
    Under the CCPA, California residents have specific rights regarding their personal information:
    • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
    • Right to Delete: You have the right to request the deletion of your personal information that we collect or maintain.
    • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information; however, if this changes, we will provide a mechanism for opting out.
    • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  2. CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
    In compliance with COPPA, we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete such information promptly.
  3. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
    We in no case access or collect Health related data for any service we deliver till the date the instant policy was last updated. For any health-related data we process in furtherance of any legal service or compliance in future, we shall comply with HIPAA regulations to ensure the confidentiality, integrity, and security of personal health information (PHI):
    • PHI Handling: We shall implement administrative, physical, and technical safeguards to protect PHI.
    • Breach Notification: We shall notify affected individuals and the Department of Health and Human Services (HHS) of any breaches of unsecured PHI.
  4. GRAMM-LEACH-BLILEY ACT (GLBA)
    For financial data, we comply with the GLBA, which requires:
    • Information Security Program: We have implemented a comprehensive information security program to protect nonpublic personal information (NPI).
    • Opt-Out Rights: Consumers can opt out of certain disclosures of NPI to nonaffiliated third parties.
  5. ELECTRONIC COMMUNICATIONS PRIVACY ACT (ECPA)
    We comply with the ECPA by ensuring the privacy of electronic communications:
    • Interception and Access: We do not intentionally intercept or access electronic communications without consent unless permitted by law.
  6. FEDERAL TRADE COMMISSION ACT (FTC ACT)
    We comply with the FTC Act by ensuring that our privacy practices are transparent and not deceptive or unfair:
    • Transparency: We provide clear and concise privacy notices about our data collection and use practices.
    • Security Practices: We implement reasonable security measures to protect personal data.
  7. CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)
    In compliance with CalOPPA:
    • Do Not Track Signals: We do not respond to Do Not Track (DNT) signals. We adhere to the standards set forth in this policy regardless of DNT signals.
    • Visible Privacy Policy Link: We provide a conspicuous link to our privacy policy on our homepage.
  8. ILLINOIS BIOMETRIC INFORMATION PRIVACY ACT (BIPA)If applicable, we comply with BIPA regarding biometric data:
    • Informed Consent: We obtain explicit consent before collecting or using biometric data.
    • Data Retention: We retain biometric data only as long as necessary and use it solely for the purposes disclosed.
  9. STATE-SPECIFIC RIGHTS AND NOTICES
    Residents of certain states may have additional rights and notices related to their personal data, which we will honor as required by law. Please contact us for more information specific to your state.

GENERAL DATA PROTECTION REGULATION - EUROPEAN UNION

a) INFORMATION PURPOSE

We use your personal data for the following purposes:

  1. Performance of Contract: To process and deliver your order and manage payments, fees, and charges.
  2. Legal Obligations: To comply with legal obligations such as tax laws and anti-money laundering regulations.
  3. Consent: To send marketing communications and to conduct customer satisfaction surveys.
  4. Legitimate Interests: To manage our relationship with you, improve our services, and conduct business operations.

b) INFORMATION PROCESSING

Under GDPR, we rely on the following legal bases to process your personal data:

  1. Consent: You have given clear consent for us to process your personal data for a specific purpose.
  2. Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  3. Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
  4. Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) provided that these are not overridden by your interests or fundamental rights and freedoms.

c) DISCLOSURE OF YOUR INFORMATION

We may share your personal data with the following categories of third parties:

  1. Service Providers: Companies that provide IT and system administration services.
  2. Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  3. Regulatory Authorities: To comply with legal obligations or for the establishment, exercise, or defense of legal claims.
  4. Business Partners: For the performance of any contract we enter into with them or you.

d) OUT-DATA TRANSFERS

We may transfer your personal data outside the European Economic Area (EEA) or your home country. When we do so, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. Adequacy Decision: We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  2. Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  3. Binding Corporate Rules: We may transfer data within our group of companies under binding corporate rules approved by the European Data Protection Board.

e) YOUR DATA PROTECTION RIGHTS

Under GDPR and other applicable laws, you have rights regarding your personal data, including:

  1. Right to Access: You have the right to request access to the personal data we hold about you.
  2. Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
  3. Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it.
  4. Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests
  5. Right to Restriction: You have the right to request the restriction of processing of your personal data.
  6. Right to Data Portability: You have the right to request the transfer of your personal data to you or a third party.
  7. Right to Withdraw Consent: If you have given consent to the processing of your personal data, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided at the end of the policy..

f) COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your experience by providing personalized content and ads, analyzing our traffic, and understanding where our visitors are coming from. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

g) TRANSPARENCY AND USER CONTROL

We ensure transparency by providing clear, concise, and easily accessible privacy notices and consent mechanisms. Users are empowered to manage their data preferences through account settings and consent dashboards.

h) PRIVACY BY DESIGN AND DEFAULT

We integrate privacy considerations into the design and development of our products and services. By default, we minimize data collection and processing to the extent necessary for each specific purpose.

i) VENDOR AND PARTNER DATA PROTECTION

We require our vendors and partners to adhere to strict data protection standards and conduct regular audits to ensure compliance. Data processing agreements are in place to govern the handling of personal data by third parties.

j) INCIDENT RESPONSE AND BREACH NOTIFICATION

We maintain a robust incident response plan to address data breaches and security incidents promptly. In the event of a breach involving personal data, we will notify affected individuals and regulatory authorities in accordance with legal requirements.

k) ACCOUNTABILITY AND GOVERNANCE

We have established a governance framework to ensure accountability and oversight of our data protection practices. This includes regular audits, risk assessments, and the appointment of a Data Protection Officer (DPO) and Chief Information Officer, where required.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  1. Request access to your personal data.
  2. Request correction of your personal data.
  3. Request erasure of your personal data.
  4. Object to processing of your personal data.
  5. Request restriction of processing your personal data.
  6. Request transfer of your personal data.
  7. Withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at charanjit@esahayak.io

CHILDREN'S PRIVACY

Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from children without parental consent, we will take steps to delete such data.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

COMMITMENT TO PRIVACY AND DATA PROTECTION

At eSahayak.io, we are dedicated to safeguarding the privacy and personal data of all our users. This Privacy Policy is designed to provide you with a comprehensive understanding of how we handle your information, reflecting our commitment to transparency, security, and compliance with global privacy standards. We recognize that the landscape of data protection is constantly evolving, and we strive to adapt our practices to meet or exceed legal and ethical obligations.

CONTINUOUS IMPROVEMENT AND ADAPTATION

We are committed to continuous improvement in our data protection practices. This includes regular reviews and updates to our policies and procedures to ensure they remain relevant and effective in protecting your personal data. We actively monitor changes in privacy laws and regulations across the world to ensure compliance and to incorporate industry best practices into our operations.

YOUR ROLE AND RIGHTS

We encourage you to familiarize yourself with your privacy rights and to utilize them fully. As a user, you have the right to access, correct, and manage your personal data as outlined in this policy. Your trust is paramount, and we aim to empower you with control over your information while providing a secure and seamless experience.

CONTACT AND FEEDBACK

We value your feedback and are committed to addressing any questions or concerns you may have regarding our privacy practices. If you wish to exercise your rights or require further clarification on any aspect of this policy, please do not hesitate to contact us. Our Data Protection Officer, Chief Information Officer and support team are available to assist you with any inquiries.