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Terms and Condtions

Welcome to esahayak.io ("Website"). These Terms and Conditions ("Terms")
govern your use of our website and the services we offer, including the sale of
stamps across various states in India. By accessing or using our Website, you
agree to comply with and be bound by these Terms. If you do not agree with any
part of these Terms, please do not use our Website.

1. Definitions

  • "Website" refers to esahayak.io, including all its sub-domains and associated services.
  • "User" or "You" refers to any individual or entity accessing or using our Website.
  • "Vendor" refers to third-party sellers who list and sell stamp paper on our Website.
  • "Product" refers to stamp paper and any other items available for purchase on the Website.
  • “Consumers” refers to buyers of the “Product” on our Website in furtherance of any legal instruments registered/unregistered in India. 

2. User Accounts

  • Users may need to create an account to use certain features of the Website.
  • Users must provide accurate and complete information during the
    registration process and keep their account information updated.
  • Users are responsible for maintaining the confidentiality of their account
    credentials and for all activities that occur under their account.
  • User be aware that the transaction initiated by esahayak.io in furtherance
    for issuance of the e-stamp/stamp papers of any valuation or as authorised
    by the relevant government as per the mandate of the Article 12 and Article
    32 of the Constitution of India read with the Indian Stamps Act 1899,
    Transfer of Property Act 1882, Indian Registration Act 1908 and all the
    relevant legal instruments requiring stamp duty (vide e-stamp/stamp
    paper/online payment) be acting on behalf of the user and shall have no
    liability with regard to the defects and alterations which are found in the
    final PDF, once received. It shall be the duty of the user to ensure that
    correct details are filled in the portal while securing the accurate e-stamp,
    using esahayak.io
  • The Platform esahayak.io is not liable with the misuse of the e-stamps
    generated by the SHCIL and shall not the similar liability as that of the
    SHCIL and is exclusive of the misuse of the same.

3. Eligibility

  • Users must be at least 18 years old to use our Website.
  • By using our Website, you represent and warrant that you meet the
    eligibility requirements and have the legal capacity to enter into these
    Terms.

4. Vendor Collaboration

  • We collaborate with various vendors who list and sell stamps on our Website in cases wherein the stamps are issued amounting to Rs. 1,000 or above.
  • Vendors are responsible for ensuring the quality, legality, and authenticity
    of the products they sell.
  • We do not endorse or guarantee any products sold by vendors and are not
    responsible for any issues arising from the purchase of such products.

5. Product Listings and Descriptions

  • We strive to ensure that the product specifications, listings and descriptions are accurate and complete including template, stamp generation, legal drafts, agreements etc. 
  • However, we do not warrant that the product descriptions, pricing, or other content on the Website are accurate, complete, reliable, current, or error-free.

6. Orders and Payment

  • Users can place orders for products listed on the Website. 
  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. 
  • Payment can be made using the available payment methods on the Website. 
  • We reserve the right to cancel or refuse any order at our discretion.

7. Shipping and Delivery

  • Shipping and delivery times may vary depending on the product and the vendor. 
  • We are not responsible for delays in delivery caused by the vendor, courier services, or other factors beyond our control. 

8. Returns and Refunds

  • Our return and refund policy are governed by the internal policies of the company and is primarily based on individual case to case basis. 
  • Users should review the return and refund policy before making a purchase. 
  • In case of any issues with the stamp, users should contact the customer service directly for resolution.

9. Intellectual Property

  • All content on the Website, including text, graphics, logos, images, and software, is the property of esahayak.io or Real Craft Technologies Pvt. Ltd. its licensors and is protected by Indian and international intellectual property laws. 
  • Users may not use, reproduce, or distribute any content from the Website without our express written permission. 
  • Esahayak.io holds the rights to replication and use the business representation of the users already satisfied with the services of the platform. It is further stated that no personal or private details would be reproduced in the platform and only logo(s) representing the business or corporate entity as such as it represents itself in public domain be used to showcase satisfied customer experience. The user shall be entitled to dispute the same at any point of time.  

10. Prohibited Activities

  • Users agree not to engage in any activities that:
    • Violate any laws or regulations.
    • Infringe upon the rights of others.
    • Disrupt or interfere with the operation of the Website.
    • Impersonate any person or entity.
    • Spread viruses or other harmful computer code.

11. Limitation of Liability

  • To the fullest extent permitted by law, esahayak.io and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase of any products. 

12. Indemnification

  • Users agree to indemnify and hold esahayak.io harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of their use of the Website, violation of these Terms, or infringement of any rights of another party.

13. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India. 
  • Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts in Chandigarh (U.T.), India. 

14. Changes to Terms and Conditions

  • We reserve the right to modify these Terms at any time. 
  • Users will be notified of any changes through the Website. 
  • Continued use of the Website after any such changes shall constitute your consent to such changes. 

15. Contact Information

  • For any questions or concerns regarding these Terms, please contact us at hello@esahayak.io or call us at +91-727 999 333 0.

16. Compliance with Indian Laws

  • Users and vendors must comply with all applicable laws, statutes, ordinances, and regulations in India while using our Website and services.

17. Goods and Services Tax (GST)

  • All prices listed on the Website are inclusive of Goods and Services Tax (GST), as applicable under Indian law. 
  • Vendors are responsible for compliance with GST regulations, including the issuance of proper invoices and filing of returns. 

18. Dispute Resolution

  • In case of any dispute or difference arising out of or relating to these Terms, the same shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. 
  • The arbitration shall be conducted in Chandigarh (U.T), India, and the language of arbitration shall be English. 
  • The decision of the arbitrator(s) shall be final and binding on both parties. 

19. Consumer Protection

  • In accordance with the Consumer Protection Act, 2019, users have the right to file complaints about defective products or deficient services.
  • Users can contact the relevant consumer protection authority or commission if they are not satisfied with the resolution provided by the vendor.

20. Data Protection and Privacy

  • We are committed to protecting the privacy and personal data of users in accordance with the Information Technology Act, 2000, and the rules framed thereunder. 
  • Our Privacy Policy, which outlines how we collect, use, and protect user data, is an integral part of these Terms and can be accessed https://esahayak.io/privacy-policy 

21. Electronic Communication

  • By using our Website, users consent to receive electronic communications from us. These communications may include notices about their account, legal notices, and other information related to the Website. 
  • Users agree that any such notices, agreements, disclosures, or other communications sent electronically satisfy any legal requirements that such communications be in writing. 

22. Force Majeure

  • We shall not be liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, civil unrest, natural disasters, strikes, or governmental actions. 
  • Technical issues could disrupt the service and prevent users from accessing or generating e-stamps, users are advised to contact us immediately if you face such of an issue.

23. Vendor Code of Conduct

  • Vendors must adhere to our Vendor Code of Conduct, which outlines the standards and practices vendors must follow while listing and selling products on our Website. 
  • This includes compliance with all relevant laws, ensuring the authenticity and quality of products, and maintaining transparency in transactions. 

24. Grievance Redressal Mechanism

  • In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address user complaints.
  • Users can contact the Grievance Officer at hello@esahayak.io for any grievances related to the use of the Website.

25. Prohibition on Fake or Counterfeit Products

  • Vendors are strictly prohibited from listing or selling fake, counterfeit, or pirated products on the Website.
  • Any vendor found violating this policy will be subject to immediate termination of their account and legal action under applicable laws.

26. Amendments

  • We reserve the right to amend these Terms from time to time to reflect changes in law, our business practices, or market conditions.
  • Users will be notified of any significant changes to these Terms through the Website or via email.

27. Severability

  • If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

28. Entire Agreement

  • These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and esahayak.io regarding the use of our Website and services. 

29. Authenticity Guarantee

  • We and our vendors strive to ensure that all stamps listed on our Website are authentic and accurately described. 
  • If a buyer believes that a purchased stamp is not authentic, they must contact us within 7 days of receipt to initiate a review process.

30. Condition and Grading

  • Stamps are not listed on our website and are served upon to the customers as provided by the SHCIL based on their condition and grading, which may include details about any defects, repairs, or alterations, at wish and will of the SHCIL. We hold no liability for the same as we merely act as the mediators between the customers and the SHCIL. 
  • Buyers should carefully review the descriptions and images provided before making a purchase to ensure correct information and details as to be published in the e-stamps. 
  • Once the e-stamp is issued, there remains no possibility to alter any defects or initiate any amendements whatsoever be the case.

31. Return Policy for Stamps

  • Since the stamps are issued by the SHCIL and we hold no rights of issuance of the e-stamps and merely acting as mediators, therefore we are not liable for any mistake or defects committed on the end of the SHCIL. 
  • We ensure safe and secure delivery of the e-stamps, provided the same is sought by the customer/buyers on special request alongside paying the additional fee for the service. The delivery of the hardcopy of the e-stamp shall be the responsibility of esahayak,io, at all times, which is shared and dependent on our delivery partners parallely. 
  • The customer agrees to the fact that the hardcopy of the e-stamp, if requested, shall be delivered to the address provided by customer and the delivery is executed by our delivery partners which hold equitable liability incase of the the failed delivery or defect in the service/product delivered. 

32. Shipping and Handling for stamp paper

  • Shipping costs and handling times for stamps may vary depending on the vendor and the destination. 
  • Buyers will be provided with tracking information once their order is shipped. 
  • In case of any delays or issues with delivery, buyers should contact the vendor directly or reach out to our customer support for assistance. 

33. Import and Customs Regulations

  • Buyers are responsible for understanding and complying with any import and customs regulations applicable to their location. 
  • Any customs duties, taxes, or fees incurred during the importation of stamps are the buyer's responsibility. 

34. Insurance for Shipments

  • Buyers may opt for shipping insurance for valuable stamps to protect against loss or damage during transit. 
  • The availability and cost of insurance will be provided during the checkout process. 

35. Customer Support 

  • Our customer support team is available to assist buyers with any questions or issues related to their purchases. 
  • For any disputes that cannot be resolved through customer support, buyers may seek resolution through the dispute resolution process outlined in these Terms. 

36. Buyer Responsibilities

  • Buyers are responsible for providing accurate and complete information during the purchase process. 
  • Buyers must ensure that the delivery address provided is correct and accessible. 
  • Buyers should carefully inspect the stamps upon receipt and report any issues immediately. 

37. Feedback and Reviews

  • Buyers are encouraged to leave feedback and reviews for vendors after completing a purchase.  
  • Feedback and reviews should be honest and based on the buyer's experience with the product and service. 
  • We reserve the right to remove any feedback or reviews that violate our guidelines or are deemed inappropriate. 

38. Protection Against Fraud

  • We take fraud prevention seriously and have measures in place to protect both buyers and vendors. 
  • Buyers who suspect any fraudulent activity related to their account or purchase should report it immediately to our customer support. 

39. Amendments to Buyer Policies

  • We reserve the right to amend our buyer-specific policies from time to time to reflect changes in law, our business practices, or market conditions. 
  • Buyers will be notified of any significant changes to these policies through the Website or via email. 

40. User Guidelines and Acceptable Uses

Users must use the Website in accordance with applicable laws and regulations and in a manner that does not harm or infringe the rights of others. Users are prohibited from using the Website for any unlawful or unauthorized purpose.

41. User Contributions Clause

Users may contribute content to the Website, such as reviews and comments. By submitting content, users grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display the content. Users must ensure that their contributions do not infringe on the rights of others or contain unlawful material. 

42. Digital Millennium Copyright Act (DMCA) Notice and Policy

We respect intellectual property rights and comply with the DMCA. If you believe that your copyrighted work has been infringed, please contact us at hello@esahayak.io with the necessary information for us to investigate and address the issue. 

43. Payment Terms and Subscription Information

All prices listed on the Website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Payment can be made using the available payment methods on the Website. We reserve the right to cancel or refuse any order at our discretion. 

44. Software as a Service Agreements

If we offer any Software as a Service (SaaS) on the Website, such services will be subject to additional terms and conditions outlined in a separate agreement, which users must accept before accessing the SaaS. 

45. Technical Requirements Clause

Users are responsible for ensuring that they have the necessary technical equipment and internet connectivity to access and use the Website. We are not responsible for any technical issues or interruptions in service.

46. Corrections Clause

We strive to ensure that the information on the Website is accurate and up-to-date. However, we do not warrant that the content is free from errors. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

47. Affiliate Links and Endorsements Clause

Our Website may contain affiliate links to third-party websites. We may receive a commission for purchases made through these links. These endorsements do not constitute an endorsement by us of the third-party website or their products/services.

48. Site Management or Support Clause

We reserve the right to monitor and manage the Website to ensure compliance with these Terms. This includes, but is not limited to, removing content that violates these Terms and suspending or terminating accounts that engage in prohibited activities.

49. Termination and Account Deletion Clause

We reserve the right to terminate or suspend user accounts at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests. Users may also request account deletion by contacting customer support.

50. Limitation of Liability 

To the fullest extent permitted by law, esahayak.io and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase of any products.

51. Other Warranties and Disclaimers

We do not warrant that the Website will be uninterrupted or error-free. The Website and all products and services provided through it are provided "as is" and "as available" without warranties of any kind, either express or implied.

52. Contact Information

For any questions or concerns regarding these Terms, please contact us at hello@esahayak.io or +91 727 999 333 0