If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any services or products that you purchased from us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Real Craft Tech Pvt. Ltd., #3355, Sector 38-D, Chandigarh.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to eSahayak, accessible from https://esahayak.io
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your Order within 48 hours without giving any reason for doing so, in case your order has not been completed. If your documentation work which is ordered is complete, we will not be able to offer you any refund.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By Email: hello@esahayak.io
- By Phone/WhatsApp: 7279993330
We will reimburse you no later than 7 days from the day on which we receive the your request. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement.
Your Subscription Cancellation Rights
As a valued customer of eSahayak, we want to ensure that you are fully aware of your rights when it comes to your subscription. You have the option to cancel your eSahayak premium subscription within 15 days of purchase, and this can be done without needing to provide any reason for doing so.
If you decide to cancel your subscription within this timeframe, you will be entitled to a full refund of the fees paid. We want to make this process as simple and hassle-free as possible for you, so please don't hesitate to get in touch with our customer support team if you have any questions or concerns about canceling your subscription.
We appreciate your business, and we hope that you continue to enjoy the many benefits of being an eSahayak premium subscriber.