With we being consumers facing threats over our rights, this blog will tell the procedure to File Complaint Under Consumer Protection (Amendment) Act, 2019 in order to seek correct information for infringement of your rights and reach the concerned authorities without any delay.

Who all can lodge/ File complaint under Consumer Protection Amendment Act, 2019?

The following person/affiliation can document the grievance earlier than the particular authorities in case of any dispute:

• Any patron to whom the products or offerings have been provided and is currently in use of the same.
• Group of purchasers having comparable hobby withinside the matter and thus who must have acted as a consumer beforehand.
• Consumer Associations which fulfills the essential criterion as to whom have made purchases to consumer goods.
• State Government or Central Government who must have acted in the action of customer and thus can file Complaint under Consumer Protection Amendment Act, 2019.
• In case of minor-felony, guardians can file a file complaint under Consumer Protection Amendment Act, 2019.
• Central Authority acting in welfare of society who have recognized any hindrance on the part of producer toward consumer.

Simple steps to file Complaint Under Consumer Protection Amendment Act, 2019

1. In the case of violation of purchaser rights as in the warranty that have been provided or product being defective or any infringement of right mentioned under the Consumer Protection Amendment Act, 2019, we the consumers have the right to file Complaint Under Consumer Protection Amendment Act, 2019 and hence a complainant should be approaching the District Forum, State Commission or the National Commission as per the territorial jurisdiction. Also, if the complainant isn’t happy with the order exceeded with the aid of using a Consumer Court, he can document an enchantment withinside the higher Court.
2. A purchaser criticism may be filed withinside the Diffeent Forums as per the claims for items and offerings as have been listed below in this blog on how to file Complaint Under Consumer Protection Amendment Act, 2019.
3. The subsequent step calls for serving a prison or non-public observation to the other party. The system for submitting a purchaser criticism is comparable for all of the District Forums, State Commissions and National Commissions and have been listed below.

File complaint under Consumer Protection Amendment Act, 2019 for the grievance being at District level:- 

• A patron grievance will be made in writing to a District Forum. The grievance may be written on a simple paper or that have done via digital mode should be filed through the patron himself or thru a certified agent so as to ensure the authentication of the data. You can draft a Legal Notice by clicking here. With the help of High Court Practising Lawyers, we have drafted a format of Legal Notice for Consumer Protection Act.

• The grievance need to be notarised thru a registered person who holds value for his/her profession and acts as a testimony to your notice. It need to be filed inside 2 years of the date on which the dispute arose. The complainant is needed to report 4 copies of the grievance and further copies for every contrary celebration.

• The patron grievance shall encompass the info of the complainant and the alternative celebration together with the details of the dispute and the comfort to be sought. Also, copies of applicable files required to show the declare stated withinside the grievance will be connected to the grievance.

• The rate will be paid in call for draft to the President, Consumer Disputes Redressal Forum that is in this case District Forum.

A customer grievance in State Forum may be filed if the fee of products or offerings exceeds Rs 1 Crore however much less than Rs 10 Crore. 

• One also can report an enchantment withinside the State Commission towards the order of the District Forum inside a duration of forty five days from the date of order.
• The utility shall accompany the considered necessary charge withinside the shape of call for draft payable to the Registrar, State Commission withinside the respective state. 
• To report an enchantment withinside the State Commission, the complainant need to connect the subsequent files together with the grievance: 

I. Documents of file constituting accurate names and addresses of all of the events.

II. A licensed replica of the order of the District Forum towards which an enchantment is to be filed.

III. There need to be greater than 4 extra copies of the enchantment for every respondent. 

IV. Any order of conditional delay, meantime order or different petitions followed through an affidavit. 

V. Opposite events or the appellant is needed to pay a statutory deposit of Rs 25,000 or 50 consistent with cent of the quantity claimed, whichever is much less.

Consumer grievance instances with cost greater than Rs 10 Crore need to be at once filed withinside the National Consumer Disputes Redressal Commission. 

• A patron aggrieved via way of means of the order of the State Commission also can report an attraction withinside the National Commission. The attraction needs to be filed inside 30 days from the date of the order surpassed via way of means of the State Commission.
• The price for drawing close National Consumer Disputes Redressal Commission is Rs. 5000 that is payable as call for draft withinside the call of the Registrar, National Consumer Disputes Redressal Commission.
• An appeal towards the order of the National Commission may be filed with the Supreme Court within one month from the date of order surpassed via the means of the National Commission.

File complaint Under Consumer Protection Amendment Act, 2019 through online mode

1. Provide notice to the party against whom you wish to file a complaint under Commission Protection (Amendment) Act, 2019.
2. File a complaint after understanding your jurisdiction as per cost involved via the table given in this blog.
3. File a complaint at – https://consumerhelpline.gov.in/
4. Add all the necessary clauses like date of purchasing of goods, defects found, facts pertaining to cause of action development. 

FAQ’s